Refund Policy

MyPlatePilot guides are digital products delivered immediately after purchase. Because access is provided instantly, purchases are generally non-refundable once access has been granted or a guide has been downloaded.

Eligible for Review

• Technical problems — for example, being charged without receiving access to your guide.
• Duplicate charges — you were billed more than once for the same city guide.
• Other problems caused by MyPlatePilot.

How to Request a Refund

Contact support@myplatepilot.com within seven (7) days of purchase and include the email address used at checkout and the city guide involved. Refund requests are reviewed on a case-by-case basis and may be approved at MyPlatePilot's sole discretion.

How Approved Refunds Are Processed

Approved refunds are issued through Stripe to your original payment method. Depending on your bank or card issuer, the refund may take several business days to appear on your statement.

Effect of a Refund on Access

If a refund is approved, access to that purchased city guide is automatically revoked. This includes opening the guide, future PDF downloads, regeneration and swap features, and access to that guide from your account. The guide appears in your Purchase History marked Refunded — Access Revoked. Other city guides you have purchased are unaffected.

Contact

Questions about this policy? Email support@myplatepilot.com.